Refund policy
MILESHIELD REFUND POLICY
Last updated: April 22, 2026
We stand behind MileShield. If the product isn't right for you, we want to make it right.
Our 90-Day "Train Hard" Satisfaction Guarantee
We believe in MileShield, and we believe you need real time to see results. That's why every order is covered by our 90-Day Satisfaction Guarantee.
Use MileShield for up to 90 days from the date of delivery. If you don't see a visible difference in how your skin looks — or if you're unsatisfied for any reason — contact us at support@trymileshield.com to request a full refund of your purchase price.
For satisfaction guarantee refunds, you do not need to return the product. Keep the bottle. We'll process your refund to your original payment method within 10 business days of refund approval.
To be eligible:
- Request must be made within 90 days of the delivery date
- Request must come from the original purchaser
- Applies to one order per customer per product (so we can make it right without being taken advantage of)
30-Day Physical Returns (Unopened Product)
If you'd like to return unopened, unused product — for example, you ordered by mistake, received a duplicate, or changed your mind before using it — you may return it within 30 days of delivery for a refund.
To qualify for a physical return:
- Item must be unopened, unused, and in its original packaging
- Item must be received by us within 30 days of your delivery date
- You must contact us first at support@trymileshield.com to initiate the return — we will provide return instructions and the return address
Items sent back to us without first contacting us and receiving return authorization will not be accepted or refunded.
Customers are responsible for return shipping costs on physical returns. We recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee that we will receive your returned item.
How to Start a Return or Refund Request
To start either a satisfaction refund or a physical return, contact us at support@trymileshield.com with:
- Your order number
- The email address you used to place the order
- Whether you're requesting a satisfaction refund (used product) or a physical return (unopened)
- A brief note about your experience — this helps us improve
We respond to refund requests within 1 business day. Refund requests without order information may be delayed.
Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong product, contact us immediately at support@trymileshield.com with your order number and a photo of the issue. We'll make it right — typically by sending a replacement at no cost to you.
Damaged or defective item claims must be made within 14 days of delivery.
Subscription Orders
If you're on a MileShield subscription, the 90-Day Satisfaction Guarantee applies to your first order. Subsequent subscription shipments can be cancelled at any time through your account dashboard or by contacting support@trymileshield.com before your next renewal date.
To stop future subscription charges, you must cancel before the next scheduled renewal. Refunds on shipped subscription orders are handled on a case-by-case basis — please reach out to us and we'll do our best to help.
Non-Returnable Items
The following cannot be returned or refunded:
- Items purchased from third-party retailers (contact the retailer directly)
- Gift cards
- Products marked as final sale at the time of purchase
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification, under EU consumer protection law. The product must be in the same condition you received it, unused and in its original packaging. This right is in addition to (not instead of) our satisfaction guarantee above.
Refund Processing
Once a refund is approved (for either satisfaction guarantees or physical returns), we'll process it to your original payment method within 10 business days. Depending on your bank or credit card provider, the refund may take an additional 5–10 business days to appear on your statement.
If more than 15 business days have passed since your refund was approved and you don't see it, contact us at support@trymileshield.com and we'll investigate with our payment processor.
Contact Us
For all refund and return questions, email us at support@trymileshield.com. We typically respond within 1 business day.